Effective Date: April 11, 2025
At My Supplements Kingdom, we strive to provide the highest quality products and exceptional service. If you are not completely satisfied with your purchase, our Return and Refund Policy ensures a smooth resolution.
Returns
Eligibility for Returns
Products must be returned within 30 days of purchase.
Items must be unopened, in their original packaging, and in resellable condition.
Opened or used products are not eligible for returns unless the item is defective or damaged during shipping.
Return Process
Contact us at [email protected] to initiate a return.
Provide your order number, proof of purchase, and the reason for the return.
Our customer service team will provide you with a Return Authorization (RA) number and return instructions.
Pack the items securely, including the RA number in your package.
Ship the return to the address provided by our team. Customers are responsible for return shipping costs unless the product is defective or damaged.
Refunds
Eligibility for Refunds
Refunds are issued for items that meet the return eligibility criteria.
Original shipping costs are non-refundable, except in cases where the product is defective or damaged.
Refund Process
Once we receive and inspect your returned item, we will notify you via email.
If the return is approved, the refund will be processed to your original payment method.
Refunds typically take 7-10 business days to appear on your account, depending on your financial institution.
Damaged or Defective Products
If your order arrives damaged or defective, please notify us within 48 hours of receipt:
Provide a detailed description of the issue.
Include photos of the damaged item and packaging.
We will offer a replacement or refund at no additional cost to you.
Non-Returnable Items
The following items are non-returnable:
Gift cards
Sale or clearance items
Items purchased from third-party sellers
Exchanges
We currently do not offer direct exchanges. If you need a different product, please initiate a return and place a new order.
Cancellations
Orders can be canceled for a full refund if the cancellation request is made before the order is shipped. Once the order has been shipped, it cannot be canceled, but you may initiate a return upon receipt.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
[email protected].
At My Supplements Kingdom, your satisfaction is our priority. We’re here to ensure your shopping experience is hassle-free and enjoyable. Thank you for choosing us for your health and wellness needs!